Shipping and processing
All our products take 6 to 8 weeks for production and packaging.
All shipping rates are calculated through FedEx, UPS or DHL and are insured at to protect your merchandise.
Due to the high price point of our product, if an item is lost in transit the customer will receive a credit to the original value of the item. This can only be actioned once Zima Jewelry is satisfied by the results of the search.
All prices shown on the product pages of the www.zimajewelry.com, are in U.S. Dollars.
Zima Jewelry may cancel orders and process refunds due to any pricing errors.
All jewelry shipments require a direct signature. We do not ship to PO Boxes. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
If a shipment is returned by the carrier to Zima Jewelry after multiple delivery attempts, the original purchaser will be contacted and is responsible for the reshipping fees.
In the event of a return or exchange, domestic taxes, and shipping fees will not be refunded.
Delays in shipping are not the responsibility of Zima Jewelry.
INTERNATIONAL SHIPPING
We offer international shipping on all of our items.
Please note that some of the countries outside the U.S. may charge taxes, custom duties or import fees. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.They will be collected by FedEx, UPS or DHL before the package can be delivered.
If you refuse a shipment from Zima Jewelry, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package. This amount will be deducted from your merchandise refund.
When shipping internationally, Zima Jewelry will not be responsible for any delayed deliveries due to import issues.
Please email your shipping and handling questions or comments to hello@zimajewelry.com
Tracking Your Order
- Find the UPS, FedEx, DHL or USPS tracking number contained in the shipping confirmation email.
- Clicking on this tracking number should take you to your item's tracking page on the UPS, FedEx, DHL or USPS website.
If clicking on the number doesn't work automatically, then simply visit www.ups.com, www.fedex.com or www.usps.com and enter your number to track your order shipment.